Refund Policy
Refund policy
Return and Refund Policy
Effective Date: January 21st, 2023
We want you to love every purchase, and if something isn’t quite right, we’re here to help! Please read our updated return and refund policy below to ensure a smooth and hassle-free process.
Refunds and Redelivery
What happens if there’s an issue with my order?
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If you receive an item that is damaged, defective, or incorrect, we will offer either:
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A full or partial refund to your original payment method (depending on circumstances).
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A redelivery of the same item at no additional cost.
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How to Request a Refund or Redelivery:
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To be eligible for a refund, you must email us at
team@ninova.shop within 4 days of delivery with your request – no exceptions. -
Include your order number, address, and a detailed description of the issue.
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Attach clear photos and a video showing the defect, damage, or problem with the item. Requests without sufficient evidence will not be processed.
No Returns Policy
Due to our manufacturer’s policy, we are unable to accept returned items. Instead, we focus on providing refunds or redelivery to resolve any issues you may have. We appreciate your understanding and strive to make this process as seamless as possible.
Non-Refundable Items
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Gift cards.
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Sale or clearance items (final sale).
Processing Times
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Refunds: Once your request is approved and evidence verified, refunds will be processed within 5–7 business days to your original payment method.
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Redelivery: Replacement items will be shipped out within 2–3 business days if your request is approved.
Preventing Abuse of This Policy
To ensure fairness and protect against misuse, we require:
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Photo and Video Proof: All refund or redelivery requests must include clear photo and video evidence of the item’s defect or issue.
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One Request Per Item: Each issue must be addressed on a per-item basis. Duplicate claims for the same order will not be accepted.
We reserve the right to deny requests that do not meet these criteria or appear fraudulent. Thank you for understanding as we work to maintain a fair and supportive policy for all customers.